About us

Differentiate & tell your amazing story with a holistic customer experience

Our Story

For years we have been running an agency helping ecommerce stores with their marketing. It’s through the work with our clients we realized we could make an easy to use tool that could add major value and no glue work required to enable marketing teams to do their best work. That’s how CustomerVox came to be.

Our goal is to grow your sales but not by interrupting your customers with annoying messages but actually providing relevant and value add interactions throughout their shopping journey. By applying machine learning to everything we do in core of CustomerVox we believe we can do this better than any other marketing tool out there. We focus on helping you provide a holistic customer experience.

Customer experience platform for Shopify stores

Customer data management
Data science
Analytics
Interact
Drag&drop builder
Experiences
Customer and data managment

By grouping your contacts with fields, personas, and customer lifetime segments you can send highly targeted content based on their interests. And you can keep track of how those contacts interact with your content as we track and store all customer interaction events. This will help you understand how to continue creating relevant and value-added content for your customers.

  • Get your customer data into CustomerVox automatically from Shopify or by importing unlimited email contacts from any source.
  • We keep track of all ecommerce and browsing events and tie that to each customer profile. We can provide a holistic view of each customer with past purchases as well as actions.
  • Group your contacts with fields, personas, and customer lifetime segments so you can perform value-added activities and increase sales.

Increase conversions with easy to create touchpoints that feel personal and are relevant based on previous actions and preferences of contacts. Deliver relevant customer experiences through personalized interactions across the entire customer journey. Whether it’s email, popup and landing pages it’s easy to provide 1:1 customer interaction.

  • Go beyond Hi $first_name and change static content elements and tailor it to each user or segment, optimized for maximum performance.
  • Use our state of the art drag&drop builder to increase conversions with ready-made easy to create touchpoints that feel personal and are relevant based on previous actions and preferences of contacts. Simply drag sections you need and they will automagically work
  • Related products, cross-sells, upsells, frequently bought together items are all supported by our ML algorithms and provide you with an opportunity to easily tailor content so it’s relevant for every single of your customers.

We gather, categorize and sort your data from Shopify as well as all future customer interactions using CustomerVox. By using advanced machine learning algorithms we provide out of the box insights related to eCommerce such as customer lifetime journey phases, personas and customer lifetime value for segments as well as individual contacts.

  • We gather, categorize and sort your data from Shopify. By using advanced machine learning algorithms we provide out of the box metrics related to eCommerce.
  • Understanding where each customer is in part of their journey with your store can provide immense benefits as you can tailor your messaging based on where they are in their journey with your brand.
  • Who are my most valuable customer groups? The purchase history of your customers can give you valuable insights as to who they are. Going a step further, segmentation helps you identify which of these segments are more or less valuable to you.

We enable holistic customer experience with you customers. You can communicate with your customers through email marketing, popups and landing pages.

  • We’ve made it easy to create and design emails right inside of CustomerVox. Personalize your email content for each customer with the goal to sell as much as possible. Use CustomerVox to take full advantage of your emails that work in all commonly used email clients as well as resolutions.
  • Easily create popups to gather emails from your visitors in order to grow your contact list. Recover abandoned carts, display recently viewed products. Popups can be configured to trigger when wanted. Get feedback and engage with your visitors based on their previous interactions.
  • We make it easy to iterate on a product page to create high converting eCommerce landing pages. We have lots of existing landing page templates you can use as a starting base. Furthermore, they will match both your email marketing campaigns and popups, making them more effective.

It's easy to create popups, emails and landing pages using the same builder. Use our drag&drop builder and build them in minutes. Customize and personalize with ease! There is no coding or technical knowledge required.

  • Multiple blocks to choose from. From header to footer and in between we got you covered with hundreds of premade blocks. Simply drag them onto the layout.
  • Access Shopify products within the builder. It’s amazingly easy to add products already existing in Shopify.
  • Make your emails relevant for each user. Every email you send will be 1:1 personalized for each customer.

Interact with your customers with targeted content at the right time, every time with CustomerVox experiences. CustomerVox experiences can automate emails, text messages, popups as well as landing pages. You can setup experiences workflows using our visual experience wizard. It’s easy to use but you can achieve almost everything you want.

  • With CustomerVox experiences you can automate emails, text messages, popups and landing pages. This way you can tailor complete customer journeys and guide the customers to your desired outcomes.
  • Related products, cross-sells, upsells, frequently bought together items are all supported by our ML algorithms and provide you with an opportunity to easily tailor content so it’s relevant for every single of your customers.
  • Any event can be a trigger to get an experiences started. We have Shopify specific events as well as out own events to help you get started.

Who we serve?

DTC (direct-to-consumer) ecommerce to us is the beatiful and slightly weird record store or the friendly bakery with the best cookies in the world. It's a movement which we're proud to be part of and which we love the - supporting small businesses is what we view as our calling and not least a privilege.

It's a stance for supporting being different and not conforming to common standards and as a result being able to provide products that are so unique and great they can't be copied as they are an extension of the founders. The story is the brand.

That leads us to what we do - if the story is the brand how do you get this across to your potential customers? This is what CustomerVox is designed to do. We help you communicate your values, ideals and origins within one single platform. You don’t need multiple apps - this is imporant for two main reasons:

1. you’re tracking all interactions with your prospects/customers as it’s all in one platform
2. because it’s all in one tool, you can create standardized designs which are consistent with your brand but also provide same messaging in your copy as you can reuse segments.

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